By entering this website (hereinafter the "Web Page") you agree to read and comply with the terms and conditions described below.

 

About us

 

The Website is the property of Dfass Limited, Inc. (hereinafter “DFASS”), a company legally constituted under the laws of the State of Florida, domiciled at 555 NE 185th Street, Suite 101, in the city of Miami Florida 33179 USA.

DFASS is a company whose main corporate purpose is: retail specializing in retail options for travelers and travel-related audiences. We specialize in helping consumers and businesses access the exciting world of Duty Free and travel retail.

The mission and vision of this company are:

No company can rise to the global leadership position of 3Sixty (formerly the DFASS Group) or remain so competitive for more than 31 years without clear expectations. For us, the expectations that have mattered most from the beginning are those related to our core values. By focusing our efforts on achieving and maintaining ideals such as partnerships, innovation, vision, service and concern for our people, 3Sixty (formerly DFASS Group) has become the industry standard for in-flight travel retail and a force growth in airport retail. . We continue to lead the way on behalf of our customers, suppliers and employees by staying true to this same proven formula for success.

Below are the terms and conditions applicable to these reservations, through the website owned by DFASS.

 Definitions:

 

In accordance with these particular conditions of sale of the website, the expressions used in this document must be understood with the meaning indicated below. Defined terms are used in the singular and plural according to the context in which they are used. Terms not defined and used herein should be understood in accordance with their natural and obvious meaning.

 

1. Purchase conditions: These are all the rules that will govern the process and development of the purchase that is carried out through the Website.

2. Seller: Provider of the products offered for sale through the Website and in particular Dfass Limited, Inc., a company legally constituted under the laws of the State of Florida, domiciled at 555 NE 185th Street, Suite 101, in the city ​​Miami Florida 33179 USA.

3. Client or user: Buyer of the product. Natural or legal person who makes the purchase.

4. Product: Object of the sales contract, offered by the seller and acquired by the customer or user.

5. Delivery: Make the selected product available to the user or client.

6. Payment: Action or transaction carried out by the user or client to cancel the value owed for the purchase of the selected product.

 

Purchasing process

 

1. Reservations for international travelers

The reservation service begins with the pre-selection of products by international flight passengers from the catalog of goods for Duty Free Purchases available on the Website and the subsequent completion of the corresponding flight information.

The pre-selection of merchandise by passengers through the Website will not constitute the perfection of the contract for the sale of goods (see "Perfection of the contract for sale").

The preselection will only be understood by DFASS as the passenger's intention to buy the products, which will imply that DFASS prepare and list the preselected products in the respective location at El Dorado Airport in accordance with the data provided by the passenger, for later sale in the store.

It is the sole responsibility of each passenger to bring the products into the country in accordance with the customs regulations applicable at the time of entry to the country of destination and/or arrival.

 

2. Perfecting the contract of sale

 

a) The purchase contract will be perfected at the moment in which the passenger receives the product in the store and pays its price.

b) During the course of their stay at the airport, the passengers who pre-selected the products go to one of the shops at the airport where they will be shown the pre-selected product, so that they can decide at that time whether or not they wish to buy the product.

c) If the passenger wishes to make the purchase, the corresponding delivery and payment will be made and it will be understood that the contract is perfected at that time. If the passenger decides not to acquire the product or, if for any reason the operation cannot be carried out, the parties understand and acknowledge that the contract has not been perfected and therefore, no type of obligation or liability will be generated for DFASS or for the passenger.

 

Remember that both the products and the prices indicated on the Website are published for informational purposes. Neither the publication of products and prices by DFASS, nor the preselection of these on the Website by passengers, constitutes a binding offer or a contract or promise of contract and does not create contractual obligations for any of the parties.

 

The pre-selection of the product does not generate any obligation for the passenger.

 

3. Prices

 

The total value of the purchase will be composed of the following items by the customer:

• Product value

•             Taxes

• Transportation expenses, if applicable.

 

The Buyer will be responsible for paying all the taxes that are generated, including the value added tax, consumption, use, privilege, customs and any other type of taxes, levies, fees or similar charges.

 

DFASS undertakes to constantly review and update the prices mentioned on the Website and, in turn, our client and/or user must be alert in case of any fluctuation in them.

 

Payment

 

This offer is conditional on the client having chosen and accepted the terms and conditions of payment, according to the means of payment that are specifically established on the site.

 

Even when DFASS makes a secure connection system available to the client for all purchase offers, in no case will it be responsible for failures in the communications of the banking or credit entities, nor for the damages caused to users on the occasion of an action or omission of said entities.

 

Payment will be made solely and exclusively by the following means:

• Visa Stores

•American Express

• Dinner Club

1.MasterCard

 

Payment can be made with any of the following currencies:

2. Colombian pesos

3. Euros

4. British pounds

5. US dollars

 

The reserve is expressed for informative purposes in US dollars. If the purchase in store is made in a currency other than the consumer's choice, the exchange rate determined by IATA for the date of sale will apply.

 

Payment will be made in the international area of ​​the airport.

 

Product delivery

 

The delivery of the product will be made immediately after payment in the international area of ​​the airport, after review and acceptance by the passenger of the selected product.

 

Paragraph. Inspection and delivery to satisfaction of the product

 

It is the passenger's obligation to verify that the delivered product corresponds, in all its characteristics, to the pre-selected product. Once the payment has been made, the parties understand that the consumer has carried out the corresponding verification and has received the product to their full satisfaction.

 

Guarantee

 

The guarantee of each product will be the one indicated by the producer on the packaging or in the documents delivered with the product, or, in any case, the applicable legal guarantee according to the product purchased.

 

On the website you will find within the description of each of the products, the guarantee period, its scope and the description of the documents necessary to request it.

 

In the event that the term to demand the product guarantee is not specified, it will be understood that it is one year from the physical delivery of the product to the client or user.

 

To expedite the warranty effectiveness claim process, we recommend taking the claim directly to the product manufacturer.

 

If the passenger wishes to submit his warranty claim directly to DFASS, he must send an email to customerservicecolombia@3sixtydutyfreeshop.com, or call Bogotá at 57601-3568177, Ext. 107, Monday through Friday, from 09:00 a.m. to 5:00 p.m. to 04:00 p.m. Through this means, the passenger must indicate:

1. Date of purchase

2. Origin, destination and number of the flight on which the purchase was made

3. Reasons for your disagreement.

 

In the event that the warranty claim is decided in favor of the buyer, DFASS will proceed with the reimbursement of the money paid or its replacement at the buyer's choice, as indicated in this document.

 

payment refund

 

The reimbursement of the money will be made through a bank transfer to the account number provided by the passenger for this purpose. The passenger must be the owner of the bank account provided for such purposes. The product warranty claim procedure must be exhausted and a favorable formal response must have been obtained from DFASS.

 

Product Replacement

 

The replacement of the product will be made through a Courier, which allows the shipment of the new product to the passenger's address, by DFASS.

 

The user or client will be able to select if they want the refund or replacement of the product. Under no circumstances will both actions be carried out. They are mutually exclusive.

 

right of withdrawal

 

The sales operations are not sales through financing systems, timeshare sales, distance sales, or sales through non-traditional means. Therefore, the parties acknowledge that the right of withdrawal contained in the applicable regulations does not apply for the purposes of sales transactions between DFASS and customers or users.

 

General disposition

 

How long in advance of the flight should I make the reservation?

 

In order to guarantee the efficient provision of the service, the pre-selection of the products on our Website must be done, at the latest, 24 hours before the Flight.

 

What are the maximum amounts for purchase?

 

Purchases do not have a maximum amount with a credit card per passenger, nor in cash, but it is recommended to review the amounts and quantities allowed by the country of destination.

 

What are the limits of the products available for online reservations?

 

The limit of the products available to book online will be subject to: (i) the applicable regulations in the country of destination of the flight for which the products are reserved; (ii) space conditions/limitations; and (iii) logistical conditions/limitations.

 

Availability of products and change in prices.

The prices and descriptions of the products contained on the Website are published for informational purposes only.

 

Neither the indication of availability of the products on the Website nor the prices indicated therein constitute a binding commercial offer, nor do they oblige DFASS to maintain them. DFASS reserves the right to change published prices before products are shortlisted, as well as to discontinue certain products or product presentations without prior notice.

 

DFASS reserves the right to change, limit or terminate promotions or special offers at any time, which will not affect the delivery of the products that have been pre-selected during the validity of said promotions.

 

What happens if the passenger does not show up for the flight?

 

The parties acknowledge that in the event that the passenger, for any reason, does not board the flight on which the sale of the pre-selected product was expected to be carried out, it will not be possible to carry out the sale operation, without this implying a breach of contract or the liability of DFASS is engaged.

 

What happens if the product is not available?

 

Exceptional circumstances such as itinerary changes, staff turnover, flight delays, and any other operational situation or technical difficulties may affect the availability of certain products.

 

The parties acknowledge that in the event that the product, for any reason, is not available, it will not be possible to carry out the sale operation, without implying a breach of contract or compromising the responsibility of DFASS.

 

What happens if the passenger leaves the product forgotten at the airport?

 

The passenger purchasing the products will be solely responsible for the due care and custody of these from the moment the purchased merchandise is delivered by the vendors in the store. Therefore, neither DFASS nor Opain are responsible for the products that the passenger forgets.

 

More information

 

If you require more information and for the purposes of any complaint or claim about the products, the conclusion of the contract or its fulfillment, you can send your written claims to the following email address: customerservicecolombia@3sixtydutyfreeshop.com

 

Uses of the website

 

The Website may be used for the review, consultation and pre-selection of the products that are exhibited through it, as well as to consult the information on the uses and characteristics of the products exhibited. The information published on the Website may not be commercialized, modified, distorted or copied.

 

The information that the user registers on the Website must be true, complete and sufficient.

 

Any type of impersonation or provision of information that is not correct or that does not correspond to the person who is using the Website is prohibited.

 

Remember that the purchase service can only be used by people over 18 years of age in the event that the products have some age restriction, such as liquor and tobacco.

 

The content of the site is of a general nature and is for informational purposes only, without fully guaranteeing access to all content, nor its validity or timeliness, suitability or usefulness for a specific purpose.

 

All services and content published on this site are provided as available and with any possible defects. The use of this site and its contents is done at the user's own risk. The contents are not guaranteed to be free of viruses or harmful computer components.

 

Due to the fact that it is not technically possible to guarantee that third parties interfere with Internet sites, DFASS cannot guarantee the accuracy or veracity of all or part of the information contained on this site, nor its updating, nor that said information has been altered or modified in whole or in part after being included in the site, nor any other aspect or characteristic of the information provided through this site or through the links eventually included in it.

 

DFASS excludes, within the limits established in the legislation of the Republic of Colombia, any liability for damages of any kind arising from:

 

a) The impossibility of accessing the website or the lack of veracity, accuracy, and/or timeliness of the contents, as well as the existence of vices and defects of all kinds of the contents transmitted, disseminated, stored, made available to users. that has been accessed through the website or the services offered in a traditional way or by electronic means (online).

 

b) The presence of viruses or other elements in the content that may cause alterations in computer systems, electronic documents or User data.

 

c) Failure to comply with the laws, good faith, public order, traffic uses and these general conditions of use as a result of incorrect use of the website.

 

Copyright and Trademarks

 

The site and the content included in it are the exclusive property of DFASS or of third parties that have authorized its use to DFASS expressly or by virtue of current regulations with all rights reserved and are protected by Colombian laws and by the laws and international treaties that are applicable to them. The compilation, organization and publication of the content, as well as the software and inventions used on the site and in connection with the site are the exclusive property of DFASS.

 

Therefore, all the contents, information and distinctive signs included in this website or in any of its pages, such as texts, photographs, graphics, images, icons, software, domain names, among others, as well as their graphic design, source codes, trademarks, logo-symbols, banners, trade names, slogans, utility models, industrial designs, etc., constitute a work whose property belongs to DFASS.

 

The user acknowledges and accepts that all intellectual property rights over the contents and/or any other elements inserted in the site belong to DFASS. In no case does access to the site imply any type of waiver, transmission, license or total or partial transfer of said rights, unless expressly stated otherwise. These general conditions of use do not grant users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the website and/or its contents other than those expressly provided for herein. Any other use or exploitation of such rights will be subject to the prior and express authorization specifically granted for this purpose by DFASS or the owner of the affected rights.

 

In the event of unauthorized use of the same, any relationship or legal link between DFASS and the offender will be terminated and they will be prohibited from entering the Website in the future.

 

 

Modification of the terms and conditions

 

DFASS reserves the right to modify these terms from time to time at its sole discretion. Therefore, you should review these pages periodically. When the Terms are changed in a material way, you will be notified that material changes have been made to the Terms. Your continued use of the Website or Services after such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future versions of the Terms, please do not use or access (or continue to access) the Website or the Service.